Welcome to your Healthcare Concierge service

Welcome to your Healthcare Concierge service

Book an appointment with a nurse to discuss your medical treatment and healthcare claims

Our fully qualified nurses are on hand to help you through your entire treatment journey – from advising on the benefits available to offering clinical advice on any healthcare matter.

Making a new medical claim

  • Look for the nurse who is dedicated to your company scheme – their name will be in your scheme literature
  • Book an appointment in the nurse’s clinic
  • If you would like to discuss more than one condition, please book two consecutive appointments
  • You will usually need to have seen your GP for a referral – although physiotherapy may be possible without a referral – your nurse can advise you. The referral may be from your NHS GP or a digital GP consultation, if you have this service.
  • The nurse will call you at the pre-arranged time

Already claiming?

  • Book an appointment with your designated nurse
  • Your designated nurse will call you at the pre-arranged time

Need to reschedule or cancel your appointment?

When you make your booking you will receive a confirmation email showing the details of your appointment. If you need to change the time of your clinic booking or no longer need to speak with the nurse, please follow the link on the email to rearrange or cancel.

You need to know…

By providing us with your medical information, you give your express consent to us processing that information to provide you with clinical support and to assess and administer your claim.

Your information will be held securely and kept confidential and will only be disclosed to those involved with your treatment, care or any relevant insurer. If you wish to withdraw this consent at any time please let us know.

We also need to let you know that your call with us will be recorded.