COVID-19 – Generali

Please see Generali’s website for their latest information on the impact of COVID-19 where you will also find useful information on:

  • Their business continuity plans.
  • The additional services available with your policy, usually free of charge, that may help at this time.
  • Premium options, such as monthly payment or premium deferral.

For answers to some of your FAQs, see below.

Will cover still be in place for employees while working from home, in isolation or in quarantine?

Yes, as a result of the COVID-19 situation, individuals who follow government guidelines to self-isolate, or Employer advice / requests / agreed flexibility to refrain from work / work reduced hours or work remotely, who would otherwise be fit to work their normal hours in their normal place of work, will be considered Actively at Work.

Will cover be based on earnings prior to any reduced pay, reduced hours, no pay, unpaid leave and ‘furlough’ type situations that are starting to develop?

To ensure no employee is disadvantaged by being furloughed or having their salary/hours reduced over the coming months and to give Employers time to decide the best approach for their business, we will work on the basis that the cover provided under our policies will remain as it would have been prior to any COVID-19 reduction to hours or salary. To this extent, if a member’s insured/pensionable salary has been reduced as a result of the COVID-19 situation we will use their benefit and hours applicable as at the working day immediately before any such reduction for claim assessment.

This will be subject to;

  • Member continuing to be eligible under the Policy.
  • Renewal data being provided on pre-COVID-19 reductions in salary/hours.

We understand this may not cover all circumstances so please feel free to contact us should you require an alternative for a specific policy.

This approach will apply until the end of September 2020 at which point it will be reviewed.

Some employers are mentioning redundancy cover – is this something you would consider introducing as an alteration to terms at the moment? If so, on what basis?

Adding a new or extending an existing redundancy cover feature is available on a case by case basis.

Group Life – does a catastrophe risk apply?

The Group Death in Service (DIS) Event Limit applies as a result of COVID-19. It’s important to point out that all schemes have an Event Limit of at least £130 million, so this is highly unlikely to be reached.


Each applicable policy of insurance must be reviewed to determine the extent, if any, of coverage for COVID-19. Coverage may vary depending on the jurisdiction and circumstances. For global client programs it is critical to consider all local operations and how policies may or may not include COVID-19 coverage.
The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal and/or other professional advisors. Some of the information in this publication may be compiled by third party sources we consider to be reliable, however we do not guarantee and are not responsible for the accuracy of such information. We assume no duty in contract, tort, or otherwise in connection with this publication and expressly disclaim, to the fullest extent permitted by law, any liability in connection with this publication. Willis Towers Watson offers insurance-related services through its appropriately licensed entities in each jurisdiction in which it operates.
For further support and advice from Willis Towers Watson Health & Benefits contact your Account Manager or the Client Services team:

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01606 352500

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