COVID-19 – Aetna International
Please see Aetna International’s website for their latest information on the impact of COVID-19.
For answers to some of your FAQs, see below.
Aetna International – key updates
- Removing deductibles for inpatient hospital admissions related to COVID-19 from. This policy is effective through 1 June 2020 for all Aetna International members admitted to an in-network facility.
- Offering free access to myStrength, an interactive, personalised app that helps address depression, anxiety and stress.
- Recorded webinar – why new threats like COVID-19 can be unsettling and provide tips for staying calm.
- Member support restrictions for non-urgent queries have been applied, helpline availability from 9am to 6pm across all global locations. Emergency care/support services remain available 24/7.
- For age rated schemes renewing policies from 1 May to 1 July 2020, Aetna is providing one-month free cover. This arrangement is also available for new clients and available through the ETA.
International health – medical evacuation
The process of undertaking medical evacuations that cross borders has become increasingly challenging during the current global COVID-19 outbreak. Many countries have increased restrictions for entry with some closing borders completely.
Insurers continue to cover emergency evacuation under the terms and conditions of the policy should a member’s condition require medical facilities not available locally. However with the current restrictions and controls in place by the various governments, the evacuation process is being impacted.
As you would expect there are additional processes in place which typically include;
- Screening of patients to include tests for respiratory symptoms or fever, member contact history, COVID-19 testing and travel history.
- There are increased restrictions for healthcare workers escorting patients adding additional challenges.
- The admission process for receiving facilities is also highly monitored and managed. Bed availability is becoming increasingly limited with the increased pressure on global health systems and isolation requirements for incoming patients.
Although medical emergency evacuation remains an eligible benefit, with the current situation all cases are heavily scrutinised, with additional consideration of the global restrictions impacting decisions for evacuation strategy.