COVID-19 – Aetna International

Please see Aetna International’s website for their latest information on the impact of COVID-19.

For answers to some of your FAQs, see below.

Aetna International – key updates

  • Removing deductibles for inpatient hospital admissions related to COVID-19 from. This policy is effective through 1 June 2020 for all Aetna International members admitted to an in-network facility.
  • Offering free access to myStrength, an interactive, personalised app that helps address depression, anxiety and stress.
  • Recorded webinar – why new threats like COVID-19 can be unsettling and provide tips for staying calm.
  • Member support restrictions for non-urgent queries have been applied, helpline availability from 9am to 6pm across all global locations. Emergency care/support services remain available 24/7.
  • For age rated schemes renewing policies from 1 May to 1 July 2020, Aetna is providing one-month free cover. This arrangement is also available for new clients and available through the ETA.

International health – medical evacuation

The process of undertaking medical evacuations that cross borders has become increasingly challenging during the current global COVID-19 outbreak. Many countries have increased restrictions for entry with some closing borders completely.

Insurers continue to cover emergency evacuation under the terms and conditions of the policy should a member’s condition require medical facilities not available locally. However with the current restrictions and controls in place by the various governments, the evacuation process is being impacted.

As you would expect there are additional processes in place which typically include;

  • Screening of patients to include tests for respiratory symptoms or fever, member contact history, COVID-19 testing and travel history.
  • There are increased restrictions for healthcare workers escorting patients adding additional challenges.
  • The admission process for receiving facilities is also highly monitored and managed. Bed availability is becoming increasingly limited with the increased pressure on global health systems and isolation requirements for incoming patients.

Although medical emergency evacuation remains an eligible benefit, with the current situation all cases are heavily scrutinised, with additional consideration of the global restrictions impacting decisions for evacuation strategy.

Each applicable policy of insurance must be reviewed to determine the extent, if any, of coverage for COVID-19.  Coverage may vary depending on the jurisdiction and circumstances.  For global client programs it is critical to consider all local operations and how policies may or may not include COVID-19 coverage.
The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal and/or other professional advisors.  Some of the information in this publication may be compiled by third party sources we consider to be reliable, however we do not guarantee and are not responsible for the accuracy of such information.  We assume no duty in contract, tort, or otherwise in connection with this publication and expressly disclaim, to the fullest extent permitted by law, any liability in connection with this publication.  Willis Towers Watson offers insurance-related services through its appropriately licensed entities in each jurisdiction in which it operates.
For further support and advice from Willis Towers Watson Health & Benefits contact your Account Manager or the Client Services team:

Get in touch

General enquiries

0800 4880 989

Email us

COVID-19 enquiries

Email us

Healthcare Concierge member enquiries

01606 352500

Email us