COVID-19 – advice for employers. Read now.

COVID-19 – Insurer updates and FAQs

Quick links:

Insurer FAQs were last validated on 15 December 2020

An overriding message from all of the insurers, is to follow the NHS guidelines in place. Please visit the NHS website.

Advice varies by insurer and is updated on a regular basis. Most of the insurers now have dedicated website pages covering COVID-19. Please check links below for your specific insurer’s website and for their responses to some specific FAQs on such topics as:

  • Employee cover while working from home, in isolation or in quarantine.
  • Employee cover while on ‘furlough’.
  • COVID-19 and catastrophe risk.
  • Employee cover while on business travel.
  • Policy administration  – revised processes, for example, policy renewal and policy claims.
  • Business continuity plans.
  • Additional services, usually free of charge, that may help at this time.
  • Premium options, such as monthly payment or premium deferral.

Aetna International

AIG Life





Canada Life





Legal & General





Utmost Group


Westfield Health



Further information on other sites

For further information, please visit:

Each applicable policy of insurance must be reviewed to determine the extent, if any, of coverage for COVID-19.  Coverage may vary depending on the jurisdiction and circumstances.  For global client programs it is critical to consider all local operations and how policies may or may not include COVID-19 coverage.
The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal and/or other professional advisors.  Some of the information in this publication may be compiled by third party sources we consider to be reliable, however we do not guarantee and are not responsible for the accuracy of such information.  We assume no duty in contract, tort, or otherwise in connection with this publication and expressly disclaim, to the fullest extent permitted by law, any liability in connection with this publication.  Willis Towers Watson offers insurance-related services through its appropriately licensed entities in each jurisdiction in which it operates.

Get in touch

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COVID-19 enquiries

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Healthcare Concierge member enquiries

01606 352500

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The coronavirus has taken the global community into uncharted territory. Knowledge, caution and preparation can help protect employees and businesses….