What employers say

“For employees facing a health issue, it can often be a struggle to know which route/options to take. Having the same dedicated nurse who can talk you through the process, recommend hospitals and surgeons and let you know what to expect is absolutely invaluable. We recognise the added benefit and continuity of having a dedicated nurse looking after our employees throughout the whole journey back to health. The supportive, step by step approach adds such value to scheme members and means that we get consistently good feedback from employees. Having a dedicated support line also helps the HR team, as we can direct employee queries directly to the relevant health expert.”

“We’ve found the Healthcare Concierge service to be invaluable in helping us to both understand and manage our employee absence efficiently. Because the nurses know our scheme structure inside out, they can advise on the most appropriate product route to pursue in a claim and support our employees every step of the way leading up to, and often long after, they return to work. It’s a genuinely holistic approach which reaps real results.”

“We’ve been using the Healthcare Concierge service for over 5 years and find it a very effective way of both containing health insurance costs and looking after our employees in the best possible way. The nurses have proved themselves invaluable time and time again in helping our employees to access the right treatment as quickly as possible and negotiating the best rates with hospitals and consultants to the benefit of all concerned.”

“We get great feedback from our staff who much prefer being handheld by their own nurse rather than dealing with an impersonal insurance contact centre. Regular reporting on our claims fund status has also helped us to manage healthcare benefit costs much more effectively.”

What employees say

“I’d just like to thank the nurses for really looking after me on the phone. They were so good at giving me practical advice to deal with my health query and were supportive in a “nursing” way. Made me feel unique and cared for – something I have never experienced before when calling medical insurance companies over the years. It is so nice to talk to – and be empathetically listened to – by a nurse compared to an administrator…”

“Finally, I would also like to praise the nurses in getting authorisation from AXA even when it is at short notice. They really do always do their absolute best. So, all in all, THANK YOU. Best service I’ve ever received.”

“Very friendly knowledgeable and polite staff who clearly know what they are talking about. They sound as though they enjoy their jobs and genuinely enjoy the interaction with customers – quite unusual in this day and age in my experience.”

“The nurses are always, kind, attentive and reassuring.”

“Warm, welcoming, reassuring and very, very professional.”

“Superb assistance every time I have called.”

“Found the service to be outstanding.”

“She explained every step of the way and put me at ease.”