What our clients say about us

We’ve worked very hard to create the high standards of customer service you get with WTW Health & Benefits GB and we’re very proud of the results.

We scored very highly in our latest client satisfaction survey

“We have been working with our WTW account director for many years for the brokerage of our Private Healthcare Scheme (including the Concierge service) as well as our Tailored Health Cash Plan. We have complete confidence that she sources the best quality and value for money options for us every year, is aware of our business needs and ensures the best options to suit our requirements. She regularly updates us on any new initiatives or helpful information and has an extremely pleasant and professional manner.

Our contact also ensures that any issues we may have are sorted out quickly and efficiently with regard to our concierge service to ensure that our employees receive a quality service and that we can see the benefit of using that service. The benefit of having this longstanding relationship ensures that she is best placed to understand our claims analysis and can give us early indicators of any issues which may need addressing ahead of our renewal date.

Our account director is also backed up by an extremely efficient and approachable administrative service which again, ensures that we have a good experience whenever we have the need to contact them. I would recommend working with them unreservedly.”

“Our contacts at Willis Towers Watson are really helpful and understanding to our needs as a company. Adding a cashback plan to run alongside our normal medical insurance was an effective way to save the company financially & improve the benefits we offer to our employees.

They are always at the end of the phone for all our employees for any queries they may have.

The renewal process is so painless thanks to the professionalism from our broker who compiles a details and comprehensive report with a neutral advice on what our company needs for the future.”

Sharon Dea, HR Administrator and Finance & Admin Manager, HAKI Ltd 

“The success of a business can usually be measured by the effectiveness of its workforce and as any company management will testify – a happy, healthy team can get better results every time.Responsible companies that invest in corporate healthcare not only provide staff with a sense of well being and peace of mind, but also ensure that health issues can be dealt with efficiently, with minimum disruption to business activities.

Since 2004, Axon Garside has enjoyed an excellent relationship with Willis Towers Watson Health & Benefits, benefitting from levels of support and professionalism that have developed a sense of trust in the advice and guidance received. An important element of this is due to the continuity and consistency of the established (PMI) team which has enabled good personal relationships to develop without the distraction of having to get to know new representatives.”

Jack Garside, Axon Garside & Co Ltd 

“We have used Willis Towers Watson for over 11 years to advise us with our UK and International healthcare plans and have remained with them because of their personal service and their desire to work with us to achieve the best private healthcare product for our staff.  They not only try to get the most competitive price for our PMI but have also ensured we are able to provide added value to this particular benefit for our staff.Their nurse-led claims team have been instrumental in not only managing and reducing costs but also in helping our staff with their understanding and caring approach to their claims.  Bring able to talk to a healthcare professional has been a real boon to our staff. It has also greatly reduced the amount of time we have to spend on managing the claims, which used to be substantial.”

Fiona Wood, Payroll & Benefits Executive, The North of England P&I Association Limited

“Willis Towers Watson’s Health and Benefits team ensure we always have easy access to practical and proactive support for both our HR team and our employees, for all our healthcare and group risk benefits. They take the time to gain a good understanding of our business, and the challenges we face which means they find us the best solutions which best fit for our business.”Rachel McDonald, Director of Human Resources, Innserve Limited

“We’ve been using the Healthcare Concierge service for over 5 years and find it a very effective way of both containing health insurance costs and looking after our employees in the best possible way.  The nurses have proved themselves invaluable time and time again in helping our employees to access the right treatment as quickly as possible and negotiating the best rates with hospitals and consultants to the benefit of all concerned.We get great feedback from our staff who much prefer being handheld by their own nurse rather than dealing with an impersonal insurance contact centre. Regular reporting on our claims fund status has also helped us to manage healthcare benefit costs much more effectively.”

“For employees facing a health issue, it can often be a struggle to know which route/options to take. Having the same dedicated nurse who can talk you through the process, recommend hospitals and surgeons and let you know what to expect is absolutely invaluable. We recognise the added benefit and continuity of having a dedicated nurse looking after our employees throughout the whole journey back to health. The supportive, step by step approach adds such value to scheme members and means that we get consistently good feedback from employees. Having a dedicated support line also helps the HR team, as we can direct employee queries directly to the relevant health expert.”

“I just wanted to drop you a line to say how pleased I have been with the service received from Willis Towers Watson over the past two years.  Apart from the good relationship I have with your team regarding the administration and renewal of the travel and private medical insurance policies, I have had occasion to make use of the occupational health services and was very happy with the professionalism of your colleagues.  We also use WTW to broker our group life, permanent health and death in service insurance policies and, again, the service has been exemplary.”

Denise Osborn, HR Manager

Get in touch

General enquiries

0800 4880 989

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COVID-19 enquiries

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Healthcare Concierge member enquiries

01606 352500

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