Client service

We aim to provide expert employee benefits advice to ensure our clients stay fit for business. This can only be achieved through providing excellent service to our clients.

We make our clients’ lives easier in several ways:

• We act in the best interest of the client, are a real ‘advocate’ for the client and focus on building and sustaining the long term relationships
• We know our clients, understand what matters to them and deliver real differentiated value and evidence-based solutions for their business needs
• We always earn our clients business relationship by bringing the best of WTW to our clients and using all our resources, thought leadership, knowledge and solutions to provide an optimal approach to our clients’ challenges and opportunities
• We meet client commitments timely and with the highest quality when responding to their needs and requests
• We continuously improve our internal processes and procedures to deliver great service and products to our clients, without breaching regulatory and operational requirements
• We think and act knowing that each client is a WTW client, a client of the whole company rather than just ‘my client’
• We bring the same client-focused mindset to working with both internal and external clients
• We use the most up-to-date customer relationship management software to manage the service in the most efficient way for our clients.
• We aim to become an extension of every client’s HR department, working as a virtual support team