Occupational Health and Case Management

Whether its supporting employees currently in the workplace or absent, our experienced team – which includes in-house registered nurses, occupational health advisors, physiotherapists and Occupational Health consultant physicians – are here to support you throughout the entire employee absence journey, however complex.

We are not an insurer, so our services are independent and work with the whole of market. Your dedicated HR case manager will co-ordinate benefit providers and Occupational Health clinicians to successfully resolve any absence as quickly and efficiently as possible.

How can we help?

• Individual absence case management: including knowledge of the rehabilitation services provided by the major insurers
• Income protection claims management
• Equality Act and other legislative compliance
• Pay-as-you-go services including:
  1. Functional capacity assessments
  2. Absence case management
  3. Fitness to work reporting
  4. Return-to-work plans
  5. Counselling support for employees
  6. Work station assessments
  7. Ill health early retirement
• Regular management reporting on all ‘live’ absence cases
• Dedicated nurse support for employees

Early Ill health retirement

Obtaining an independent and objective clinical review of pension scheme members who may be eligible to take early retirement on ill-health grounds is critical for pension trustees.

Our experienced in-house Occupational Health physicians have carried out hundreds of unbiased and independent reviews, assessing whether an individual’s medical condition meets their pension scheme’s criteria for early retirement.

Absence Concierge

Experience has taught us that the earlier the intervention in an absence, the more effective the medical treatment and the better the outcome – for both employee and employer. But for even the most experienced HR professional, navigating the occupational health landscape can prove tricky.

Knowing which occupational health services to use to best support an absent or struggling employee, and when to step in, can be difficult. The myriad of early intervention services now provided by many benefit providers, such as Income Protection or EAPs, can complicate this even further.

Our Absence Concierge service provides a single port of call for all absence concerns, giving employers a consistent absence journey and full co-ordination of services across multiple locations.

It provides a variety of absence support and occupational health services through a single point of contact – your Absence Concierge case manager. A CIPD qualified HR professional themselves, they work as an extension to your HR team, co-ordinating the services with our in-house clinical team and leveraging any other rehab support services that an employee may be eligible for. Your case manager also provides access to our team of in-house Occupational Health physicians and nurses.

By providing a consistent framework for your absence processes, Absence Concierge will co-ordinate services, reduce long term employee absence and ensure sustained return to work outcomes.

Management referrals

Our Occupational Health consultant physicians can provide expert advice on:

• How an employee’s health issue may affect performance in both the short- and long-term
• How the condition might progress
• How work-related factors might contribute to the health problem

And provide recommendations on:

• Workplace adjustments to support the employee, particularly following a long-term absence
• How to facilitate your employee’s rehabilitation back to work
• Suitability for retirement on grounds of ill-health or suggestions for possible redeployment
• Counselling support and services