Advocate - Claims administration and support

Advocate – Your personal claims administrator

For both SMEs and larger, more complex organisations, especially those with disparate HR or absence processes across multiple locations, claims and absence administration can be time-consuming and confusing. The Advocate team of claims advisers handhold your employees through every step of the claims process, helping you save hours of time and effort. Your employees benefit from the same contact and personal, attentive service standards. You gain from the most efficient and relevant use of your employee benefits, giving you a better return on your benefits spend.

A better claims experience for you and your employees

We’re all busier than ever these days – and that includes your employees. If they have health issues, they want help fast – not the hassle of checking small print on benefits policy documentation.

That’s where the Advocate team of claims advisers come in. We handhold your employees through every step of a claim, from advising on the most appropriate policy to use, to liaising with insurers throughout the claim.

We take the headache out of claims admin, saving HR professionals hours of time and effort.

Benefits in brief

The Advocate claims administration and support service provides:

A single point of contact to advise and support employees needing treatment or requiring claims advice

Signposting to most relevant policy, removing confusion of employee benefits and any overlap in cover that might exist

Access to clinical support (via our in-house team of fully registered nurses and physiotherapists) for second opinions and additional support

Extended support to HR, dealing with all claims administration and benefit cover queries for employees

Efficiency of claims usage and benefit spend for employers, driving greater value on investment from your benefit programmes

1. 01

   If you need treatment for a medical condition, contact the helpline to arrange a discussion with your Advocate claims adviser

2. 02

   Your Advocate claims adviser will discuss options with you and agree on the appropriate treatment route and insurer to use

3. 03

   Authorisation for treatment requested from the relevant insurer by the Advocate claims adviser. Please wait for confirmation before proceeding with treatment.

4. 04

   Call your Advocate adviser to discuss treatment and confirm eligibility for on-going treatment. Keep your Advocate adviser up to date during treatment, and once treatment has finished.

5. 05

   Send invoices direct to your insurer for processing and payment.